Admin Technical Service Executive

Role & Responsibilities:

  • To handle customer inquiries and complaints via phone calls, and emails. To get advice from a superior if necessary.
  • To process customer’s orders and key in Sales Orders in SAP related to PO for spare parts/services. Feedback to customers on order delivery status as and when needed.
  • To ensure payment receipt upon or before delivery for COD / Cash Basis customers.
  • To prepare Quotations to customers as and when required.
  • To arrange delivery and coordinate with Supply Chain on delivery arrangement under the responsibility of the department as and when required by customers/engineers.
  • To arrange reverse pick-up and coordinate with admin/Supply Chain on the arrival of goods for the reverse pick-up.
  • To create new service calls and maintain customer database in SAP.
  • To ensure continual compliance with ISO 9001 and GDPMD requirements for the department.
  • To conduct stock take session every half yearly and monitor the inventory record of spare part in SAP and measuring tools.
  • To arrange T&C appointment with customer and engineer and prepare the related documentations for the T&C.
  • To prepare monthly reports to internal/external stakeholders.
  • To perform other related duties and responsibilities as may be required from the Superior from time to time
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Link to this position

Location

Malaysia

Department

Technical Service

Employment Type

Full Time

Minimum Experience

1 Years